|
|
The Holy Grail of OSS order processing is touch-free
flow-through. XINTEX TelcoEasyWriter™
harness's the power of the elusive CSR (Customer Service Record) to enable
touch-free flow-through. Over 85% of a carrier's new business involves a
migration of service from another carrier. Having a thorough understanding
of the existing service and its nuances is essential to get the order right
the first time. It is also essential for expense management consultants to
provide the best advice possible. Only a CSR expert or an expert system can
effectively interpret a CSR. TelcoEasyWriter™ CSR
Integrator™ and CSR Integrator™ Plus is
that expert system—a
powerful easy-to-use solution that enables a variety of benefits:
- CSR Expert In A Can - you can spend 35 years learning to read CSRs,
USOCs and FIDs or you can leverage experts who have and have a system
do it;
- Deployed by a VoIP provider or LEC or ESN as an
in-house operations tool, as a tool for Master Agents or Independent
Agents;
- Tremendous time saving tool for TEM consultants;
- On Demand and Highly scalable;
- Quick implementation - Service Bureau usage model
or on-site installation;
- Cost effective - eliminates upfront investment in
equipment, software, installation and maintenance; and
- ROI that routinely occurs within the first 4 months
of use
The solution is a single CSR interface that:
- Talks to all of the ILECs;
- Parses or maps the CSR data into a common OBF
compliant format;
- Returns a completed order template; and
- Writes to a common API and leverages your OSS.
“… by far the most useful preorder transaction
provides the customer service record. CSR information defines the exact set
up that is the starting point of an order.”
CSR
Integrator™
TelcoEasyWriter™ CSR Integrator™ provides Telecommunication Expense
Management Consultants (TEM) and a carrier's service delivery/order
management/customer service organization with one highly organized, easy to
read and easy to process customer service record format. Every transaction
starts with the existing service…
even if it is simply to disconnect and be replaced by a VoIP solution.
Knowing what your customer actually has installed, knowing what “challenges” may exist, and having that
information in an easy to read format is what CSR Integrator TM is all
about.
- TEM Consultants can instantaneously request,
retrieve and load CSRs into its existing evaluation software;
- CSR information can be easily compared to the
telecommunications contract and aid in monitoring billing;
- A carrier (ILEC, VoIP) or Agent can quickly
identify bottlenecks or potential delays prior to submitting an order
(e.g. hunting, DSL, Centrex, etc.); and
- The CSR is available as an order template without
performing Order Entry providing touch-free flow-through directly into
a carrier's OSS API.
CSR
Integrator™ Plus
TelcoEasyWriter™ CSR Integrator™ Plus includes all of the components of
CSR Integrator™ along with a powerful translation
engine. The Xintex translation engine supports all ILEC USOC and FIDs and
is simply configured to run against any carrier's, ICP, agent, or TEM
product catalog. CSR Integrator™ Plus becomes your
expert system enabling:
- A far more effective use of your in-house CSR
Expert's experience while reducing your reliance on one or two key
people;
- Enhanced capabilities for your sales staff by
placing an expert system at their fingertips - at the start of the
cycle so that orders can be generated easily and correctly the first
time;
- Order flow-through from proposal into your order
management system without order entry being necessary - in fact, many
orders can flow straight to provisioning;
- TEM Consultants, Carriers and Agents have a
powerful tool to get their jobs done quickly, efficiently and at the
lowest cost;
- Rapid implementation through service bureau or
on-site deployment; and
- ROI / payback generally occurs
within four months.
Get a
printable pdf of Xintex's CSR Integrator™
|
